Refund policy
🌟SHIPPING & RETURNS FOR OUR VILLA VIBES FAM
We’re here to bring you all the sunny vibes—just a little chat about our shipping and return policy!
Refunds & Cancellations:
Once you’ve hit that “order” button and your goodies are on their way, we are unable to process refunds or cancellations. But don’t worry, it’s not the end of the world—we’ve got some options for you!
Exchanges & Store Credits:
Before you place your order, channel your inner fashionista and measure twice, click once! If you’ve chosen the wrong size or your heart changes its mind once the package arrives, we can’t issue a refund, but we’re always ready to discuss an exchange or a store credit to keep your style flowing! 💌
Reach out to us at villavibesoffice@gmail.com, and let’s chat! If you’ve got the go-ahead, just return your item in its original glory (unworn and untouched!), and we’ll sort out an exchange or a shiny credit code for you—just minus the shipping fee!
Few Quick Notes:
- If your item is over $75, consider using an Australia Post tracking service for peace of mind!
- Our return window is a breezy 28 days. So don’t dilly-dally!
- Unfortunately, if you try to return clearance items, or items that have been spruced up with large discounts, we can’t accept those back. 🎁
A Word on Good Vibes Only:
We’re all about keeping things chill here at Villa Vibes. Each team member deserves a safe and friendly atmosphere, so let’s keep it kind!
Returns for Defective Items:
🌟 RETURN POLICY - A Friendly Guide!
Hey, fabulous Villa Vibes shopper! We’re thrilled you’re on this journey with us! We want to ensure you have the best experience possible, so here’s the scoop on returns:
Exchanges & Refunds:
We’re all about giving you the very best! If your item arrives defective or damaged—or if there’s a “major problem” (like a garment that’s seen better days)—we’re happy to help with a replacement or a refund. 🚀 However, we understand that sometimes things don’t meet expectations. If it’s just a little loose thread here and there or something that doesn’t quite match what you envisioned, we kindly let you know that we can’t process refunds for those items – only store credits.
When to Reach Out:
If we accidentally sent you the wrong item or if there’s a big stain or significant difference from what you saw online, please don’t hesitate to get in touch! Just a friendly reminder: slight variations in colour can occur due to different screen settings, so those aren’t eligible for refunds.
Let’s Get Started on Your Return!
- Shoot us an email! Just drop a line to villavibesoffice@gmail.com to confirm your return.
- Keep it pristine! Make sure your item is unworn, unwashed, and nestled in its original packaging.
- Shipping time! After we get back to you, you’ll need to cover the return shipping. Please tuck a note in the package with your name and order number, and don’t forget to email us your return tracking number!
- We’ll take it from there! Once we receive your item in perfect condition, we’ll get to work on processing your Exchange, Online Store Credit, or Refund.
Thank you for being a part of the Villa Vibes family! We appreciate your understanding, and as always, our team is here to help if you have any questions. Happy shopping! 🌈
🌟 Important Notes for Our Valued Customers
- Sale Items: We absolutely love offering you great deals, but please note that all sale items, including those from flash sales and any marked down prices, are final and not eligible for returns. 😊
- Return Window: You have a delightful 28-day window to complete a return from the moment your item arrives. If it's been more than 28 days since your purchase, we’re sorry to say that we can't accommodate returns or refunds. Time really does fly, doesn’t it? ⏳
- Global Warehousing: Our fabulous products are sourced from warehouses around the globe! In the rare case that the item you ordered isn’t available at our primary warehouse in Australia, we may need to fetch it from one of our other locations. We appreciate your understanding as we ensure you receive your order! 🌍
- Approved Delivery Addresses: Unfortunately, our courier cannot deliver to parcel lockers or P O Boxes so be sure to give us a home or work address for a fast delivery.
Thank you for being a part of our community, and happy shopping! If you have any questions, feel free to reach out! 🎉